SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The compact and lightweight design of this grill has made it easy for me to take it from the kitchen to the dining table, turning dinner time into a fun interactive cooking experience. It's been a hit with guests too.
Yummy 😋
Game changer 🌟🌟🌟🌟🌟
My family loves BBQ, but we hated the smoke and cleanup involved with traditional grilling. This grill has changed all that. It's smokeless and easy to clean, making BBQs a regular family activity, regardless of the weather.
The versatility of this grill is incredible. One day I'm grilling steaks, the next I'm making pancakes. It's the only appliance I've used consistently since I got it, and I can't imagine my kitchen without it now.
The quality of this grill is outstanding. The aluminium alloy body feels sturdy, and the Teflon coating has held up well against my frequent use. It's reassuring to know it's CE Certified, ensuring safety and quality in my kitchen.
My tiny kitchen loves this grill. Powerful, yet fits in so snugly.
Brunch has never been better. Pancakes and bacon are a breeze.
Who knew indoor grilling could be this good and smoke-free?
Wasn’t sure about its size at first, but it’s mighty and fits anywhere!
I was impressed with how quickly this grill heats up, saving me a lot of time in the kitchen. Whether it's burgers for lunch or grilled sandwiches for dinner, I can count on this grill to get the job done fast and with great results.
This grill has become my go-to for healthy meals. The non-stick surface means I don't have to use oil, and the temperature control ensures my veggies and chicken are grilled to perfection. It's helped me stick to my healthy eating goals with ease.
👍👍👍
This grill has quickly become the heart of my kitchen, transforming mundane meals into culinary delights. It's incredibly user-friendly, with electronic temperature control that takes the guesswork out of cooking. The quality of the build is evident, from the high-grade aluminium alloy to the durable non-stick surface, which has held up against countless meals. It's the perfect size for my countertop, and its light weight makes it easy to store away—though, honestly, it rarely leaves the counter. Whether it's a simple grilled cheese sandwich or a more elaborate steak dinner, the results are consistently delicious. Moreover, its smokeless feature means I can grill to my heart's content without worrying about setting off the smoke alarm. It's not just made cooking easier; it's made it more enjoyable.
Perfect grill 🍔
Living in a city means no space for an outdoor grill, but this electric grill has solved that problem. It's smokeless, so I don't have to worry about setting off my smoke alarm, and it fits perfectly on my countertop. City living just got a whole lot tastier.
I was a bit hesitant about an electric grill, but this one has exceeded all my expectations. It's so easy to use and clean, making weekday dinners a lot more exciting. Grilled fish and asparagus are now a regular on my menu.
As a steak lover, I'm always chasing that perfect sear, and this grill delivers every time. The powerful 1500W heats up fast, and the adjustable temperature means I can get my steak just how I like it: seared on the outside, juicy on the inside.
Grilled shrimp in minutes. Love it!
No more waiting for good weather to have a BBQ. This grill’s changed the game.
Hosting dinner parties has become so much easier. I can grill burgers for the kids and veggies for the adults, all at the same time. Cleanup is a breeze too, thanks to the non-stick surface. It's become an essential part of my kitchen.
This grill is all about the details. The electronic temperature control lets me cook my food just right. I've grilled chicken, fish, and even pineapple, and everything comes off the grill perfectly cooked and full of flavor.
Love it ❤️
Every steak comes out just how I like it, thanks to the temp control.
Cleanup’s so easy, it’s almost fun. Non-stick for the win. 🧼✨