SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't express how much I appreciate this-mounted stool. The fact that it's ultrathin and space-saving is a godsend for my small apartment. It fits perfectly in any corner without taking up too much room yet provides the convenience of having an extra seat whenever needed. I'm particularly impressed with the high-quality materials used - solid wood multilayer board and granular board give it a robustness that you don't often find in such compact furniture pieces. Also, the advanced edge banding technology ensures its durability over time which gives me peace of mind knowing that it't easily fall apart.
💖 Absolutely love this stool! It's so thin and compact, fits perfectly in my tiny apartment. The solid wood is a nice touch too.
This stool has been a lifesaver for me. I use it every day to put on my shoes before heading out the door. Super!
sleek design coupled with practicality makes it an absolute must-have
Great product! Very durable and sturdy, not to mention comfortable thanks to that thickened sponge cushion.
Awesome
I'm impressed with how well this stool holds up under weight - 150kg support is no joke!
The arc design of this wall-mounted stool really does prevent collisions - feels very safe to use.
Bought one for our hotel lobby and guests can't stop complimenting it! Functional yet elegant 👌
😍
i love that i can fold it away when not needed, such a space saver 🙌
This ultrathin wall-mounted stool is simply brilliant! Crafted from solid wood multilayer board and granular board, it promises lasting durability. Plus, the arc design prevents collisions ensuring safety at all times. A stylish yet functional addition to my home!
Absolutely adore the high-quality leather wrap on the cushion, adds an extra touch of luxury 😊
As someone living in a small space, this stool has been a game-changer. It's incredibly compact yet sturdy. The high-quality materials and advanced edge band technology ensure its durability, while the foldable design is perfect for saving space.
this one’s waterproof AND odorless? sign me up!!! 💯
takes up almost no room at all but provides so much utility – who knew something so small could be so useful?
Never thought I'd find a stool that doesn't collapse over time, until this one came along. The high-density sponge is amazing!
This wall-mounted stool is everything one could ask for: stylish, functional, durable — all rolled into one neat package. Its compact dimensions make it perfect even for small spaces while still providing ample seating capacity thanks to its sturdy construction made from high-quality solid wood multilayer board and granular board. Plus, its arc design prevents collisions ensuring safety at all times! Whether you're using it on your porch or inside your bathroom (it’s waterproof!), rest assured knowing that this stool will stand strong with you through everyday use while adding aesthetic value wherever placed!
The edge banding technology they've used definitely ensures the edges don't fall off - very impressed with the quality.
alright
This wall-mounted stool is perfect for our shopping mall. Customers appreciate having a place to sit and it’s sturdy enough to handle all day use.
I'm loving the fact that this stool is moisture-proof. Perfect for my bathroom!
No more worrying about space in my small apartment thanks to this ultrathin wall-mounted stool, plus it adds a touch of style too 😍
This wall-mounted stool has saved so much space in my tiny apartment. Its ultrathin design is perfect for small spaces!
I was on the hunt for a space-saving solution for my tiny kitchen when I stumbled upon this ultrathin wall-mounted stool. It’s been an absolute game-changer! Not only does it save so much floor space, but its sleek design also adds a modern touch to my decor The quality is top-notch – sturdy and durable. It's easy to install and folds neatly when not in use I couldn't be happier with this purchase!