SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't express enough how much I adore this chandelier. The stone detailing is exquisite and really makes a statement in our dining room. It was easy to install and has been receiving compliments from all our guests.
This chandelier has added such a touch of elegance to our home. We couldn't be happier with our purchase.
Stunning! The stones sparkle beautifully. Worth every penny!
Truly mesmerizing! 😍
This chandelier is the epitome of elegance, a true masterpiece! I was on the hunt for a chandelier that would not only provide sufficient lighting but also serve as an aesthetic centerpiece in my living room. After weeks of searching, I stumbled upon this gem. The stones on this chandelier are simply spectacular, and they shimmer beautifully when hit by light. It has completely transformed my space into something out of a home decor magazine! The quality is exceptional and it's clear that meticulous attention to detail was given during its crafting.
The best part of my day Turning on this gorgeous chandelier. Love it!
What an incredible statement piece! Worth every penny spent.
🌟
The Stone Series Chandelier has added an unmatched level of elegance to our dining area. Its unique design featuring beautiful stone accents blends perfectly with our rustic decor theme, creating a harmonious balance between modern chic and classic charm. Not only does it look fantastic, but it also illuminates the entire room beautifully without being too harsh on the eyes – making every mealtime experience more enjoyable.
Exquisite design!
perfect, really beautiful
A stunning addition to my foyer! The Stone Series Chandelier brings an element of grandeur that’s simply captivating. Plus, its quality construction promises durability – definitely worth every penny!
Stunning piece, adds elegance to any room! 💡
I have always been fond of elegant home decor and the Stone Series Chandelier just fits right in! From its intricate stone detailing to the warm glow it emits, everything about this chandelier exudes sophistication and class. It's become the centerpiece of my living room - attracting compliments from everyone who visits. The quality construction ensures durability while maintaining its delicate appearance. This has truly transformed my space into something out of a magazine!
😍This chandelier is a work of art 👏
One word: Breathtaking! That’s exactly what I felt when I first saw this magnificent piece hanging in my hallway. The craftsmanship is beyond commendable – each detail meticulously crafted combining style and functionality seamlessly. It creates such a warm ambiance that instantly makes anyone feel welcome as they enter.
outstanding
This exquisite hanging light fixture has truly exceeded all my expectations. From the moment I unboxed it, I was struck by its unparalleled craftsmanship and high-quality materials. The design is both classic and contemporary, making it a versatile addition to any decor scheme. Each piece of this breathtakingly beautiful artwork seems meticulously handpicked, contributing to the overall aesthetic appeal. The assembly process was straightforward and hassle-free - an unexpected bonus for a product of such sophistication! Once installed, the play of lights through each individual element created an enchanting ambiance that transformed my living space completely. It's not just a lighting solution; it’s a statement piece that adds character and charm to your home. Despite its grandeur appearance, this exceptional fixture is surprisingly robust and built to last. Its longevity ensures you get value for every penny spent while enjoying an elevated living experience at home. If you're looking for something unique that combines style with function seamlessly – this is definitely worth considering!
Simply stunning!
Love the stone details on this one! 🌟
Upon entering the room, one is instantly captivated by this majestic light fixture. Its design stands out as a testament to both elegance and sophistication. The crystals are meticulously crafted, reflecting light in such a way that it illuminates the entire space with an enchanting glow. It's not just about its remarkable beauty though; functionality has been given equal attention. Each bulb provides ample illumination, ensuring no corner of your room remains in shadow. This lighting piece truly transforms any living area into an elegant setting.
I'm so happy with my purchase. This chandelier provides bright, warm light that's perfect for any setting.
The moment you lay eyes on this magnificent creation, you realize how much depth and dimension it brings to any space! With each crystal perfectly catching the light, every angle presents another breathtaking view of this masterpiece which never fails to impress guests at first sight! Moreover, despite its intricate detailing, installation is surprisingly simple making this beautiful addition fuss-free!
A masterpiece.
Superb craftsmanship on this beautiful chandelier! It’s made such a difference in our home decor.