SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you crave some downtime in your life, get one of these babies. You won't regret it
can recommend
i didn't know i needed heated massages until i got this chair - now i can't imagine living without them!
worthwhile
if you need downtime in your life, get one of these babies. didn't realize how much i needed heated massages until I got this chair - can't imagine living without them now!
stunning 🌟 🌟🌟
I've found my perfect chill spot with this recliner! Its massaging prowess works wonders after work 👌
fantastic
This recliner has been an absolute godsend. After long, grueling days at work, all I yearn for is to sink into the comforting embrace of this chair. The swivel rocker function is incredibly and adds a touch of fun to my relaxation routine. But what truly sets it apart are its massage and heating functions - they're like having a personal spa right in your living room! On particularly cold nights, the heat seeps into every inch of me, providing not just warmth also immense relief from any lingering stiffness or discomfort. It's as if each use melts away the stress knots from my body while soothing my tired muscles. This chair isn't merely furniture; it's become an integral part of my self-care regimen.
excellent
Purchasing this recliner for my partner who constantly battles with back pain was one of the best decisions ever made 🙏 They can't stop praising how beneficial it has been for their overall wellbeing! Every time they sit down and switch on its massage feature coupled with heat therapy – relief washes over them almost instantly. It seems as though their chronic discomfort fades away gradually with each use which makes me extremely happy too. Additionally, the smooth rocking function adds a soothing rhythmic motion that enhances relaxation and contributes to an overall sense of tranquility. The chair has become their personal sanctuary where they can escape from daily stresses while enjoying some therapeutic healing at home.
worthwhile
The massage and heating functions are like having a personal spa at home. It's my favorite spot to unwind after work, especially on cold winter nights when the heat function feels so comforting
ok
Can't believe'm raving about furniture online but this chair deserves it 😂 After long days, its smooth rocking and perfect heating are just what I need. Plus, the massages? Top-notch!
worth-it
Bought this for my spouse who suffers from backaches they're overjoyed with the relief provides daily 🙏 Truly a lifesaver when you're worn out.
looks good, works well
satisfying
Good quality, I'm impressed
fine
Beautiful, fits perfectly into my living room
Awesome!
Helps to relax, an essential part of my daily life
Highly recommend, great thing