SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this trash can! The hands-free operation is so convenient and hygienic. It's amazing not having to touch the lid while cooking.
Interesting basket. It's a pity that there is no liner in the bucket itself. And there was no information that it was on batteries.
The high capacity means less frequent trips to take out the trash, and the rechargeable battery is so convenient. Plus, it looks great!
Good Garbage bucket, the lid is comfortable, works properly.
Absolutely love it! 😍
Works great and looks sleek.
The 15-liter version of this trash can is both compact and attractive, making it a perfect fit for smaller spaces. It comes equipped with a C-type charging cable and features an on-off switch discreetly located inside the lid. The delivery was impressively quick and arrived without any damage. Overall, I'm very pleased with my purchase.
With kids around, this touchless trash can has been a lifesaver. No more worrying about germs on the lid. Plus, it's surprisingly quiet.
This product stands out for its stylish design and neat appearance. It's a great choice for anyone looking to add a touch of elegance to their space.
So convenient!
This trash can has been a great addition to our home. It's stylish and fits well with our kitchen decor. Plus, the odor control is a game-changer!
Good.
Love itttt 😍😍😍😍
Best purchase this year!
An excellent item. This basket I recommend to everyone
The touchless feature has made our kitchen more hygienic. It's easy to use, especially when my hands are full or dirty.
Keeps the kitchen fresh! 🌸
The design is neat and the sensor works well. All right.
Quiet and efficient!
I was skeptical about the odor control feature, but it truly works. Our kitchen has never smelled better. Highly recommend!
I never thought I'd be excited about a trash can, but here we are. The touchless feature is fantastic, and it's helped keep our kitchen smelling fresh.
Love the hands-free feature! 👏
Smell-free home at last! 🏠💐
The high capacity of this trash can means fewer trips outside for me. It's been a real time-saver in our busy household.
A hygiene game-changer.