SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s comfy, stylish
Spectacular
Very comfortable. Pillows on the backrest are a bit thin but it’s a simple fix. 5 stars.
Never thought I'd rave a sofa but here we are...this deserves all the praise 👏
hard to resist.
Impressed
The quality of this modular settee really stands out - you can tell it's made to last.
recommend
Absolute perfection! From design to comfort, every aspect of this U-shape sofa exceeds expectations ⭐⭐⭐⭐⭐
ok
We recently purchased this U-shaped modular sofa for our living room and couldn't be happier with its adaptability! We can rearrange the pieces to suit different occasions or spaces - truly versatile
👍
Best purchase I've made in years! sofa has completely transformed my living room, it’s so comfy and stylish!
Who knew a piece of furniture could bring such joy? This U-Shaped Modular Sofa has not only added comfort to my life but also elevated the aesthetics of my living room significantly. The spacious seating area accommodates all guests comfortably while maintaining style quotient high. Its versatile styling blends seamlessly into any decor theme I have going on; from contemporary to classic – it just works!
Back cushions needed more stuffing but bottom cushions were comfortable out of the box. Overall a great purchase.
Transformed my living space with its U-shape design. Not just pretty, but practical with its easy-to-clean cushions. Recommending to everyone in my apartment complex!
excellent
Just got our new U-shaped modular sofa and oh boy, we are in love! Its minimalist modern design fits perfectly with our contemporary home decor. Plus, the chaise longue adds a touch of luxury!
This sofa is everything I wanted and more.
The comfort level of this sofa is amazing! After a long day at work, there's nothing better than sinking into its plush cushions.
What an exceptional piece of furniture! This U-shaped modular couch has added such charm to my living space while providing ample seating area. Kudos on crafting such high-quality product!
This couch has been a game-changer in hosting parties at home - it accommodates all guests comfortably while maintaining style quotient high!
We love it!
This piece stands out not only because of its style but also due to its durability – crafted from high-quality materials that ensure longevity.
💎