SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
😍😍😍
I've been using this for close to two weeks now, and it's fair to say that I am truly amazed. The image quality is top-notch, turning every film night into an immersive journey.
Stunning visuals, a must-have for movie buffs.
this nifty device has made our family get-togethers more enjoyable viewing old photos & videos on large screen in such high definition... it feels like we're experiencing those moments all over again plus setting up was a breeze
ok
The 4K resolution is truly remarkable.
This gadget has added a fun element to our family reunions. We've been watching old photos & videos on the big screen in such high definition... it feels like stepping back in time andiving those precious moments Plus, the setup was straightforward - no fuss at all
Takes family movie nights to another level.
good quality
Makes every viewing experience immersive and engaging.
I've been using this projector for a few weeks now and I must say, it has completely revolutionized our home entertainment experience. The ultra HD 4K resolution offers such a sharp and clear picture that it feels we're sitting in an cinema. From movie nights to binge-watching our favorite shows, everything so much more immersive and engaging. Even my kids, who were initially indifferent about the whole thing, can't get enough it now! And watching old family photos and videos on the big screen? It's like stepping a time machine - we're reliving those moments all over again. Plus, setting up was surprisingly easy which is always a bonus when dealing with tech gadgets. All in all, this projector has truly exceeded my expectations in every possible way.
Feels nostalgic
This projector has improved our weekend gatherings immensely.
This little gadget has made our family gatherings more enjoyable 🥳 Viewing old photos & videos on big screen in such high definition... it’s like rel those moments all over again 💖 Plus setup was easy peasy 👌
Vivid colors, sharp images
never thought i'd be this impressed by a projector but the ultra HD quality makes everything so real and clear, even my are hooked now.
Brings a cinematic experience to your living room.
good
I've been using this for almost two weeks and I am thoroughly impressed, every movie night has become an experience.
Superb
Watching old photos on this feels stepping back in time!
It's like having your own private cinema - 4K resolution that'll knock your socks off and so vibrant they practically leap off the screen. Setup was a breeze too. This sleek device has completely transformed my movie nights!
Highly recommend!
No better to enjoy movies or binge-watch shows at home.
Guys, I'm totally crushing on this projector! It’s got 4K clarity that's outta sight and colors so bright you'd think you're dreaming. Plus it looks snazzy to boot! Movie night at home just hit next level status with this bad boy.