SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been searching high and low for the perfect couch - something comfortable, affordable, with just the right height at the back. Finally found this gem! It fits beautifully into my small apartment due to its simple design and ideal length.
This plush velvet two-seater is an absolute gem! From its stunning color to its ultra-comfortable cushions—every aspect screams luxury and comfort combined in perfect harmony. Despite being compact in size (perfect for smaller spaces), there's plenty of room on each cushion seat - comfortably accommodating all body types including mine (I weigh around 285 lbs). I couldn’t be more pleased with this purchase!
looks fantastic, the color is rich
Wow! This sofa exceeded all my expectations. You can tell that careful thought went into every detail of its design from how easy it was to assemble right down to its sturdy construction.
🤗
Can we talk about how stylish this two-seater sofa is? 😍 Not only does it look good, but also provides ample space without compromising comfort or quality. Plus, assembling it took less than 10 minutes!
A few pillows would make it perfect.
chic yet cozy
What a find! This velvet two-seater sofa is both handsome and functional. Its firm seats are perfect for those who prefer more supportive seating experience, and it even doubles as an occasional bed. I wouldn't recommend sleeping on it for multiple nights, but it's great in a pinch!
go for it!!!
Perfect size for my new apartment! This two-seater sofa may be the smallest couch I've ever had but its comfort level is through the roof. Sat on it for 3 hours straight without having to readjust myself once.
stunning
I'm head over heels with this awesome sofa! The feel of the fabric is simply luxurious and adds an elegant touch to our home decor 🥰
Thumbs up 👍🏼
The color of this velvet two-seater really pops in my space. Not only does it look great but also provides a cozy spot where clients can comfortably wait or relax during breaks 😊
satisfaction
If there's one thing about moving houses that stresses me out—it’s lugging around heavy furniture especially sofas. That's why opting for this two-seater was a no-brainer. It's lightweight, yet sturdy and comfortable enough to nap on.
Just got my velvet two-seater and I'm in love! The fabric is so soft and luxurious, it feels like a high-end piece. Definitely recommend!
win-win
The color, the comfort the style - everything about this two-seater is spot on! It has added such an elegant touch to my space. Highly recommended 👍
Chic AND cozy? I couldn't ask for more!
stylish design, plush feel & comfortable seating
This little beauty fits perfectly into my studio apartment. And did I mention how comfortable it is?
If you're looking for a starter couch that delivers comfort, style, and quality at an affordable price point—you need to check out this velvet two seater sofa! Initially skeptical because I couldn't try it out first, but now that I have one in my living room, I can confidently say - go for it! It's the perfect size and adds a chic touch to any space. The firm yet comfortable cushions are ideal for long hours of lounging or even an occasional nap.
Seriously impressed with this purchase!