SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The velvet finish is just stunning. It adds a touch of class to my home and the storage space is incredible!
Man, I gotta tell ya, this thing a game changer! You know how it goes. You've got shoes all over the place, under the bed, at the bottom your closet. It's like a full treasure hunt just to find that one pair you're looking for. Well, not anymore my friends! This bad boy has come in and totally flipped the script on my shoe situation. Practical? Heck yeah! This isn't some flimsy piece of junk that'll fall apart after two weeks either; we're talking sturdy and well-built here. But let me tell you about the stylish part because oh boy, does this thing look good or what? It’s not just a old shoe rack – no sir! This little wonder adds some serious flair to any room it graces with its presence.
this shoe bench has become the centerpiece of our entryway everyone who visits compliments it 😍
I'm so impressed with this bench
i’m really happy with it
No more rummaging around trying to find matching pairs buried deep within piles of footwear chaos. Now each pair has its own special spot where it belongs which makes them super easy to locate. It's like having your very own personal shoe store right there in your home! Everything neat as a pin and ready for action at a moment’s notice. If you’ve been living through similar shoe mayhem before getting this beauty into your life then trust me mate - you’re gonna appreciate what an absolute lifesaver this can be! So if anyone out there is tired of playing hide-and-seek with their kicks every morning or simply wants something sleek and functional to spruce up their space – don’t sleep on this gem folks!
so comfortable!
this bench has been a lifesaver no more tripping over shoes or hunting for pairs 👏🏼
I love how this piece blends functionality with style. It’s not just storage – it's also an attractive addition to our decor.
Alright, so check this out. I've been using this bad boy for a weeks now and honestly, it's blowing my mind every single day. You wouldn't believe the amount of space there is! It's like Mary Poppins' bag or something - you keep pulling stuff out but there always seems to be room for more. I mean seriously, we're talking about some serious storage capabilities here. It’s like stepping into another dimension where space isn’t an issue anymore. If you got loads of things that need storing away safely and neatly then look no further because this thing has got your back big time!
It's stylish, practical and oh so comfortable!
Such a great buy! This ottoman storage has made our entryway look clean and modern.
i can’t believe how much this bench has decluttered our hallway it’s been such a game changer
It feels forever since I made a purchase that really gave me bang for my buck but let me tell you, this one definitely takes the cake. And it’s not just about how much space there is either – everything else about it also screams quality. Every time I use it, I'm left thinking "man, why didn't I get one sooner?" Because honestly folks, if you’re in two minds about whether to buy or not - don’t hesitate any longer! This gem right here? Best decision I've made in quite some time.
really happy with this purchase 🙌
The velvet finish gives it a luxurious feel, and the storage space is more than enough for all my shoes.
I know people say that good things come to those who wait but trust me on this one; waiting will only make you wish you had jumped on board earlier with what might just be your new best friend when it comes to storage solutions. So yeah guys and gals – after weeks of usage and still being totally amazed at its capacity each day...all I can say is: What a stellar purchase! Can't remember the last time something lived up to expectations as much as this did.
no more piles of shoes in the hallway thanks to this amazing piece of furniture love how chic it looks too 👍
nice
there's no more clutter lying around. Everything now has its own little spot in the world inside this nifty piece of furniture. It’s like having a magical box where all my stuff disappears into organized bliss. What used to be heaps of random items scattered around is now neatly tucked away out of sight but still within easy reach. No more tripping over shoes or hunting for TV remotes under piles of magazines – everything has its rightful place in one of those tiers.
amazing!
Such a great buy! The ottoman storage has completely transformed our entryway.
Talk about neat and tidy! This thing doesn’t just store your stuff; it makes your entire space look cleaner and well put together. My living room went from 'what happened here?' chaos to ‘wow, someone really knows how to keep things orderly’ kind of vibe. Plus the fact that it’s not just a boring old storage unit - oh no! This baby doubles up as an ottoman too. So not only does it help hide away all my bits and pieces, but also provides a comfy seat or footrest after a long day at work. I gotta say, getting this 2-tier ottoman storage was one smart move on my part 😊 If you're drowning in clutter like I was or if you simply want something functional yet stylish for your home - don't think twice! Trust me on this one; get yourself one pronto.
The perfect solution for all my shoe storage problems. Plus, it looks fantastic in my living room.
this velvet shoe bench is everything i wanted and more really happy with this purchase 🙌