SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍 👍 👍
i never thought i'd see the day where i could unlock my front door with just my face but here we are
This smart lock has become an absolute must-have for me as a tech-savvy homeowner. The setup was easy, user interface intuitive, and its security features top-notch. What’s there not to love?
Sleek design, impressive tech specs, excellent performance – couldn’t ask for anything more from a smart door lock 👌🏼
this product really surprised me with its high quality features especially considering its affordable price point
Never felt safer than now knowing that our house has such an advanced level of protection 🛡️
The sense of security knowing our home is protected by such an advanced locking system brings immense peace of mind. And being able to unlock our front door with just a smile? That’s just icing on the cake 🏡💕
No more key jangling noise when I walk around anymore thanks to this nifty device 😂
👍 Absolutely love this smart lock! The 3D face recognition is so accurate and quick, it's like living in the future.
The idea of unlocking my front door with just my face still feels like science fiction but here we are indeed. It's been fun showing off this feature to friends too 👍
No more fumbling for keys at night. This door lock has made life so much easier!
No more annoying key jangling noise when I walk around anymore thanks to this nifty device - another unexpected bonus 😂
Super impressed the high level of security this provides. It's user-friendly too which is a bonus.
I've never felt safer than now knowing that our house has such an advanced level of protection thanks to this smart lock 🛡️
Very handy
The facial feature on this device is surprisingly fast and precise! Worth every penny spent 👌
I feel much safer knowing my home is secure thanks to this smart lock 🏡💕
This product surprised me with its high-quality features especially considering its affordable price point. It’s great value for money!
this product exceeded all expectations with its advanced yet easy-to-use features. Hats off to whoever designed it!
No more worries about lost keys or forgotten combinations, your face becomes your key – how awesome is that?
Honestly didn't expect such performance from a door lock but hey, welcome to the future right? 😎
Impressive tech specs in a sleek design combined with excellent performance – I couldn’t ask for anything more from a smart door lock.
The 3D face recognition feature is top-notch and the Wi-Fi connectivity makes it so convenient. Unbelievable technology!
this smart lock is a real life-saver, no more searching for keys in the dark!
I'm super happy with my purchase. It's user-friendly and provides a high level of security.