SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tent exceeded my expectations! It's spacious enough for multiple people ensuring comfort for all occupants. I loved the option of personalizing the design according to my style or geographical environment - such a unique feature!
Super durable, a perfect choice for frequent campers.
This tent is a revelation. The materials used are highly durable, including nylon and polyester cotton fabric which ensure longevity and resistance to wear and tear. I've taken it on several trips in varied weather conditions, from summer heatwaves to winter snowstorms, and it's proven its worth each time.
Weatherproof and spacious - what's not to love?
The compact design makes transportation so convenient saving time and energy while packing for trips. But what really stands out is that despite being so feature-rich they've managed to keep the design compact making it easy even for beginners like me!
The compact design makes transportation a breeze.
This tent is truly adaptable across all seasons!
Loved the option to personalize my own tent! 🎨
I was by this camping gear! It boasts excellent weather protection - the high waterproof indexes ensured we stayed dry even during sudden showers. Plus, it's super easy to store away after use due to its compact design.
What an incredible find! This tent isn't just durable but also spacious enough for multiple people ensuring comfort for all occupants. The customizable design allows me to personalize my tent according to my style or geographical environment which adds a fun element!
Superb weather protection. Stayed dry in all conditions!
The compact design is a lifesaver when packing for trips.
This tent's adaptability to all seasons is fantastic. Highly recommend!
Never before have I come across such a versatile and reliable outdoor gear. The durable materials used ensure longevity, while the excellent weather protection keeps you dry even during unexpected showers. Plus, its compact size makes it super convenient for storage and transportation.
This windproof vehicular camping tent has been my faithful companion on all my trips so far. Its durability can be attributed to the nylon and polyester cotton fabric used which resist wear and tear effectively. Also, with ample room inside for multiple people, comfort is guaranteed!
Super durable, a perfect choice for frequent campers.
Weatherproof and spacious - what's not to love?
Never before have I come across such a versatile and reliable outdoor gear. The durable materials used ensure longevity, while the excellent weather protection keeps you dry even during unexpected showers. Plus, its compact size makes it super convenient for storage and transportation.
Superb weather protection. Stayed dry in all conditions!
The compact design is a lifesaver when packing for trips.
This tent's adaptability to all seasons is fantastic. Highly recommend!
I can't praise this vehicular camping gear enough! Its adaptability across all seasons makes it perfect for any kind of trip. Whether you're planning a summer getaway or a winter adventure, this one has got your back!
Loved the option to personalize my own tent! 🎨
This windproof vehicular camping tent has been my faithful companion on all my trips so far. Its durability can be attributed to the nylon and polyester cotton fabric used which resist wear and tear effectively. Also, with ample room inside for multiple people, comfort is guaranteed!
This tent is truly adaptable across all seasons!