SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of charmile.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of charmile.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All those features like scratchers and hideaways make it so irresistible for our feline friend 😽
it’s been a week and i can tell my furball loves his new playground.
ok
The carrier house is spacious, perfect for relaxation or playtime hideaway.
Love the eco-friendly aspect. Plus, it's perfect for indoor playtime!
This thing is perfect if your feline friend enjoys a little hide-and-seek now and then 🐱👓
The Deluxe Wooden Cat Tower has been a fantastic purchase for our home. The sturdy wood construction ensures it can handle the weight of our larger cats, and they absolutely love the integrated scratcher accessories. Plus, it's easy to assemble!
Sturdy
With multiple tiers and accessories, it offers endless exploration for cats.
This tower encourages exercise while providing a comfortable resting spot. Win-win!
Setup was a breeze and now my cats have their own indoor playground.
recommend
Super easy to assemble and fits perfectly in our living room 👌
The tower's wooden construction is not only sturdy, but it also adds a nice touch to our home decor. Plus, our big cat loves all the climbing space!
With its easy assembly and robust build, this tower has been an excellent addition for us. It keeps our indoor cats active and fits seamlessly into our living room.
Never thought I'd find such an ideal solution for keeping my big cats entertained indoors! This wooden tower is robust yet stylish - fits perfectly into any room without looking out of place.
This product is more than just a plaything for your pet; it’s a tool that encourages exercise and promotes their physical health while providing them with endless fun.
The tower's cozy cave is a hit with my cat. She loves the privacy it offers.
Excellent
recommend
Purchasing this wooden cat tower has been one of the best decisions we've made for our feline friends. It's clear every aspect was crafted keeping in mind not just their playful nature but also their safety. The robust structure ensures stability while they're jumping around or lounging on one of the many tiers. Additionally, features like cozy caves offer them privacy when they need it and keep them entertained indoors.
The wooden construction is robust, ensuring the safety of my larger cat.
ok
I was pleasantly surprised by how much my cat enjoys this tower. She spends hours exploring every tier, lounging in the cozy cave, and scratching on the built-in accessories. It not only keeps her entertained but also blends well with our decor.
My cats are absolutely thrilled with this! They're jumping and exploring more than ever before, which I is contributing positively to their overall health.